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Whānau Resilience long-term healing and recovery services

From July 2019, $15.4 million will be invested into Whānau Resilience services. These services will be nationally procured and regionally designed; enabling family violence service providers and communities to shape the services available.

Family violence service providers have stressed to MSD that the overwhelming demand for crisis services means the majority of MSD funding is dedicated to providing short-term reactive support. This has not enabled providers to easily work with families and whānau long term.

The goal of Whānau Resilience is for whānau to establish or re-establish a life free from violence, and become resilient to the patterns of behaviour that can lead to violence. These services are just one element in a wider system response to family violence.

Whanau Resilience Services

Whānau Resilience focuses on the longer-term impacts of exposure to violence which includes:

  • strengthening social capability and community connection
  • healthy, safe relationships and skills
  • long-term behaviour change – men and people using violence, e.g. peer-to-peer support
  • trauma, healing and recovery
  • strengthening cultural identity and whakapapa.

The key parameters of Whānau Resilience services are:

  • services must be for long-term support that is flexibly available
  • whānau-centred services
  • practice that reflects a strong understanding of Tikanga Māori
  • led by whānau voice and community need
  • integrated with other regional services
  • safe practice, informed by an analysis of the dynamics of intimate partner and family violence
  • services are provided by the right providers that reflect their communities.

Regional design of services

Successful providers

The regional design of Whānau Resilience services acknowledges that communities and providers have invaluable knowledge and experience that should inform the design of services available in their communities.

This investment will ask for a range of successful providers to work together across their regions to determine the needs of the community and what is already available. This will inform the collaboration between providers to design effective responses based on the voices and input from individuals, families and whānau.

Whānau Resilience workshops

At the end of 2018, we held a number of workshops across the country with communities to discuss the upcoming investment in Whānau Resilience and what this may mean for them. These workshops covered what Whānau Resilience services might look like, as well as the intended procurement approach. Feedback from the workshops will be incorporated in the work going forward.

Documents based on the feedback from these workshops can be found below. This includes a copy of the PowerPoint slides, a summary of the feedback from the workshops, and updated questions and answers on Whānau Resilience.

Two-stage evaluation process

There is a two-stage evaluation process.

  • Stage one: Written ROIs are shortlisted
  • Stage two: Regional evaluation of presentations from shortlisted providers.

Stage one, where providers had the opportunity to tender for the design and delivery of the new Whānau Resilience services, closed on 12 March 2019.

A total of 309 applications were received from 201 different organisations and collectives from a range of service providers across the country. These applications will be assessed by a National Panel of evaluators. They will produce a shortlist of providers to go through to Stage Two of the procurement process, where providers will be asked to participate in open regional presentations between May and August.

Find out more about the National Panel.

Key dates 2019Description
April Evaluation of written ROI
From May Shortlist communicated with providers
May-August Regional group presentations by shortlisted providers (exact dates to be communicated closer to the time).
From August Outcomes communicated (staggered approach)
From September Contracts and Co-design commences (staggered approach)

Please contact us at if you have any other questions.

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