Three key shifts

Statement of Intent 2021-2025

Our purpose is Manaaki tangata, Manaaki whānau – We help New Zealanders to be safe, strong and independent.

We know we are achieving our purpose when we achieve the following outcomes:

  • New Zealanders get the support they require.
  • New Zealanders are resilient and live in inclusive and supportive communities.
  • New Zealanders participate positively in society and reach their full potential.

Helping people, whānau, families and communities is at the centre of what we do, and we work to contribute positively to people’s wellbeing. Our Statement of Intent sets out what we do and what we want to achieve.

In our 2021-2025 Statement of Intent, our strategic direction, Te Pae Tawhiti – Our Future, remains a strong and relevant guide for change to achieve better outcomes for New Zealanders.

Te Pae Tawhiti – Our Future

Our aim is to become a trusted and proactive organisation, connecting clients to all the support and services that are right for them, to improve the social and economic wellbeing of New Zealanders.

To achieve this aim we are focusing on three key shifts:

  • Mana manaaki – A positive experience every time
  • Kotahitanga – Partnering for greater impact
  • Kia takatū tātou – Supporting long-term social and economic development