Accessibility guide cover 2nd edition

Accessibility Guide: Leading the way in accessible information

The "Accessibility Guide: Leading the way in accessible information" outlines what accessibility is, why accessibility is important, and how the public sector makes sure its information and communications are accessible for disabled people.

This guide is for those tasked with developing information and communications for government agencies, including employees, vendors and contractors. It will support your agency to meet the needs of all groups in your communities.


A guide for government agencies to provide information and services that can be independently accessed by everyone.

This guide has been developed by the Ministry of Social Development, Department of Internal Affairs and Ministry of Culture and Heritage, in consultation with the Disabled People’s Organisation’s Deaf Aotearoa, People First New Zealand Ngā Tāngata Tuatahi, Association of Blind Citizens of New Zealand, and Kāpō Māori Aotearoa.

First published in 2019
Second edition published in February 2020
by Ministry of Social Development on behalf of the New Zealand Government
Ministry of Social Development
PO Box 1556
Wellington 6140
New Zealand

Telephone: +64 4 916 3300
Email: info@msd.govt.nz
Web: www.msd.govt.nz

ISBN (print): 978-1-99-002310-1
ISBN (pdf): 978-1-99-002311-8

This work is licensed under the Creative Commission Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to the Crown and abide by the other licence terms.

To view a copy of this licence, visit http://creativecommons.org/licenses/by/3.0/nz

Please note that no departmental or governmental emblem, logo or Coat of Arms may be used in any way which infringes any provision of the Flags, Emblems, and Names Protection Act 1091. Attribution to the Crown should be in written form and not by reproduction of any such emblem, logo, or Coat of Arms.

Citation: Ministry of Social Development. 2020. Accessibility Guide: Leading the way in accessible information. (2nd ed.). Wellington: Ministry of Social Development.


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