white filler image

Accessibility and alternate formats – all-of-government process

The Ministry of Social Development (MSD) is responsible for coordinating all-of-government’s management of alternate formats – Easy Read, New Zealand Sign Language (NZSL), braille, audio, and large print. It is also responsible for coordinating advice on creating accessible information.

We partner with the three Disabled People's Organisations (DPOs), who provide the government with independent and consistent advice about alternate formats. The DPOs are Deaf Aotearoa, Association of Blind Citizens, and People First.

The Accessibility team at MSD provides a centralised service for translating your agency’s content into alternate formats – supporting you to provide the right information, at the right time, in the right way to the disability community.

Alternate formats should be provided when information:

  • is for disabled people
  • affects access to rights or responsibilities
  • affects decisions, payments
  • is confidential, personal, or legal
  • is consultation or surveys
  • has been requested in an alternate format.

Christmas notice 2022

In order to allow our providers of alternative formats in the Disabled community to have some well-earned time off and to ensure that existing work is able to be prioritised and completed, all requests received after 25 November cannot be guaranteed completion prior to Christmas and may be re-allocated for the New Year. We anticipate that all our providers will be returning to work by 16 January 2023, any requests for alternative formats will need to keep in mind these dates.

If your document request is outside of these timeframes and has an urgent delivery date, please still contact us we will continue to consider any piece of work on a case-by-case basis.