Picture of two sunflowers in memory of Peg and Leigh.

3 Year Evaluation of Services

MSD has contracted Malatest International to do a three year evaluation of services, including:

  • Sexual Harm Crisis Support Services
  • 'Safe to talk' national sexual harm helpline
  • Harmful Sexual Behaviour Services
  • Services for Male Survivors of Sexual Abuse.

The evaluation aims to:

  • Assess the implementation of service development and outcomes of the services
  • Evaluate the changes in each separate service and the extent the services achieve the desired aims
  • Evaluate the extent the service changes improve access for people who need the services and reduce the impact of sexual harm.

Malatest will be working closely with all MSD contracted providers for these services throughout the duration of the evaluation.

Information from the evaluation will be sourced from:

  • Administrative data collected by service providers and agencies
  • Interviews with stakeholders (agency stakeholders, service provider managers and frontline staff)
  • An annual online survey of service provider staff
  • Client case studies – detailed examination of client pathways to illustrate the different ways support are provided
  • Client interviews – Interviews with clients who have used specialist services and are willing to share their experiences.

The evaluation’s three phases:

Formative evaluation (February – June 2018): to refine and develop the evaluation measures, indicators and approach to information gathering, including client data collected by providers.

The formative evaluation report describes the current state of the sector and changes to the sector that resulted from additional Budget 2016 funding.

This formative evaluation reports that funding allocated to Specialist Sexual Harm Services (SSHS) through Budget 2016 has had a positive impact on the sector. Funding allocated through Budget 2016, for many services, provided increased stability, certainty and availability of services.

However, while government investment available through Budget 2016 has made a positive difference for service providers, there continues to be some shortfalls. In discussion with providers, a number of challenges to the workforce were identified, including; a lack of available and applicable specialist training for staff as well as shortages in available workforce, particularly Māori and Pacific counsellors. The report will act as a baseline for Malatest International to track any changes to services in their final report, due in June 2021.

Process evaluation (July 2018 – June 2021): focussed on providers to assess services delivered, changes in provider capability and capacity, and to track and provide feedback on progress. Information for the process evaluation will include monitoring reports based on administrative data collected by service providers.

Outcomes (summative) evaluation (January 2021 – June 2021): will consider to what extent accessible, co-ordinated, connected and sustainable specialist services have been developed and their effectiveness in reducing the impact of sexual harm and improving outcomes for individuals, families/whānau and communities.

For more information about the evaluation, please subscribe to our family violence and sexual violence service provider update.

For more information about Malatest International, visit their website.

Picture of two sunflowers in memory of Peg and Leigh.
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