A family group illustration

Building Financial Capability

What is Building Financial Capability?

Building Financial Capability (BFC) is a range of services and products that help people, families and whānau to build their financial capability and resilience. BFC takes a strengths-based approach to empower people to get control of their money, set goals and achieve long-term, sustainable change.

Who can use BFC services?

Anyone who wants advice about their personal or whānau finances can use BFC services and products for free. They don’t need to be receiving support from Work and Income. People can go directly to BFC services themselves or be referred by other people or organisations.

Contact the free financial helpline MoneyTalks for confidential advice and to be connected to BFC services.

BFC services, products and support

  • Financial mentors – one-on-one service focused on helping people, families and whānau with their finances.
  • MoneyMates – peer-led support group programme that encourages people to learn from others as they talk about money and finances in a group situation.
  • Building Financial Capability Plus – intensive support for people with more complex needs
  • The Generator – generating prosperity through community action and enterprise in New Zealand communities that are the most vulnerable to poverty.
  • Microfinance and Debt Solutions - helping lower-income people to borrow safely and reduce their unsustainable debt

Guidance and resources for providers

Budget 2020 funding boost for BFC services

The Government has invested $39.2 million over four years in Building Financial Capability (BFC) services, to address cost pressures on services and as part of the response and recovery from COVID-19.

The investment supports the delivery of the strengths-based and whānau-centred model of BFC services. It also recognises the critical importance of building financial capability and resilience and addressing problem debt, particularly during the expected economic effects of COVID-19.

Find out more

  • The Safer Credit and Financial Inclusion strategy – we are partnering across Government and the financial services sector to help lower-income New Zealanders access affordable, appropriate products and services.
  • Co-design of BFC services and research – read about the service designs that are currently underway, look back to the 2016 co-design that led to the Building Financial Capability system, and read our research findings.