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Evaluating BFC services
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Introduction
This page provides information on BFC evaluation work, highlighting the upcoming evaluation of BFC Core and BFC Plus services. New information will be added to this page as soon as it comes available.
We ask BFC Providers to cooperate with, and participate in, evaluations of BFC services undertaken by MSD (or by a third party we appoint) to facilitate the work.
Upcoming evaluation of BFC Core and BFC Plus services
MSD is beginning work on an evaluation of BFC Core (Financial Mentors and MoneyMates groups) and BFC Plus services.
The evaluation will help build our understanding of how Financial Mentors, MoneyMates groups, and BFC Plus Kahukura are supporting clients to improve their financial wellbeing, identify what is working well, and highlight opportunities to strengthen service delivery in the future.
An independent evaluation company will be appointed through a procurement process currently underway. Once appointed, they will work with MSD and stakeholders to develop the evaluation approach and gather insights from across the sector.
Further information about the evaluation and opportunities for involvement will be shared as the project progresses.
BFC Community Case Studies Summary of Findings (Feb 2019)
We asked Malatest International to look at how various BFC initiatives were working ‘on the ground’. This short summary report (A3 pdf) draws on interviews with 95 people in Kawerau and Opotiki, Porirua and Central Otago.
Key findings included:
- BFC is working - building clients’ financial capability and resilience is a more effective approach than budget advice alone.
- Communities are at different stages of ‘bedding in’ BFC
- Work and Income service centres are a key point of connection between BFC providers and their clients
- Access to kaupapa Māori providers and culturally appropriate staff is essential
- There isn’t a universal approach to delivering BFC services – BFC providers focus on delivering the service support their clients need.