Feedback reports (dashboards) for BFC providers

Overview

Providers of BFC services told us they are interested in receiving reports that enable them to check the performance of their services, as collected in Client Voices.

MSD's relationship managers send quarterly BFC results feedback reports (dashboards) to all providers who have submitted enough usable data.

FAQs for providers

Below are the answers to frequently asked questions that have arisen in discussions with providers.

What is in a feedback report?

It's a dashboard that allows you and your organisation to see the data that you’ve been collecting with Client Voices. The reports include key performance indicators that you shared with MSD.

How is client privacy being achieved?

Client privacy and confidentially is extremely important to us. To ensure that client privacy is maintained:

• No data is used that could contain client information.

Do I need to send you the de-identified client data?

You are not be required to send us the data. We receive it from FinCap directly.

• The system makes it impossible for MSD to receive individual client level data.

Who can see our feedback report?

Only your organisation and MSD have access to your dashboard. They are not made public. Who you choose to share your dashboard with is up to your organisation.

Aggregated national dashboards are available for all providers and stakeholders.

How do I know if I am eligible to receive a report?

Your organisation needs to:

• Use Client Voices for all FinCap clients.

What if my organisation doesn’t use Client Voices?

Please continue to report quarterly using the Excel template, so you can use those reports for your conversations with your relationship manager. Link to the Excel template.

Can we use this to report for governance or funder information?

Feedback reports are only sent to your organisation and MSD. You may choose to share the dashboard when you report to other governing bodies.

Do my clients need to sign a consent form to share de-identified data?

The information that we use from Client Voices has had any identifiable variables removed from the data. Your clients should not be required to sign a consent form for you to receive a report.

Who should I contact about the reports?

If you have any questions please talk to your Regional Relationship Manager.