Our story in 2019/20 - Annual Report 2019/20
This section describes the work we did in 2019/20 to help New Zealanders become safe, strong and independent by supporting and providing advice on the Government’s priorities, providing services to New Zealanders, partnering with other groups and agencies to improve people’s outcomes, and responding to the challenge of a global pandemic unprecedented in living memory.
Both our COVID-19 response and our business-as-usual work contributed towards achievement of the three outcomes set out in Te Pae Tawhiti – making sure New Zealanders:
- get the support they require
- are resilient and live in inclusive and supportive communities
- participate positively in society and reach their potential.
In this section
- Overview
- In early 2020 New Zealand faced its largest public health challenge in over a century
- We are proactively connecting people back into the workforce
- We continued to help people into sustainable housing
- We continued to work with iwi as part of our commitment to Te Tiriti o Waitangi
- We focused on working with the Pacific community to build capability
- We worked with partners in regional communities to provide services to support vulnerable people
- Clients told us they trust us
- We managed our finances effectively
- Indicators help us understand our progress towards achieving our outcomes, impacts and key shifts
- Achievement of our performance targets was affected by the COVID-19 response
- Looking to the horizon: we will continue to respond to the COVID-19 impact in the coming year
