Supporting people to improve their financial literacy and avoid debt

Building Financial Capability services empower people to take control of their money, set goals and achieve long-term sustainable change. We provide a range of services and products that help individuals and whānau experiencing hardship to improve their financial capability and resilience. In 2018/19:

• 605 zero- or low-interest microfinance loans worth $1.76 million were approved through Community Finance, enabling people to avoid high-interest debt from third-tier lenders
• 32,700 people accessed group programmes and one-to-one financial mentoring, to help improve their financial capability
• we supported 21 community-based providers to test and implement sustainable ideas that address local financial capability needs
• we piloted MoneyTalks, a helpline for free and confidential budgeting advice (0800 345123), in partnership with FinCap
• we worked in partnership with community-based NGOs that deliver Building Financial Capability services, FinCap, the financial/banking sector and other government agencies on opportunities to combat predatory lending and support individuals, whānau and communities to improve financial prosperity
• we piloted ‘Spring’, a digital channel for people in financial hardship to foster positive financial behaviour, learning and connecting – by 30 June 2019, 103 users had earned incentives (SpringCoin) [18] for building their financial capability online; 90 percent of these users were new to the financial capability sector.

Footnotes

 [18] SpringCoin can be redeemed for rewards such as supermarket and energy company vouchers. The points tracking built into Spring also provides clients with a profile of their progress.

Previous page | Next page