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Food providers guidance overview
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This guidance is for the safe operation of community food services under the COVID-19 Protection Framework. It applies a simple definition to show the different advice for foodbanks, food rescue, freestores, and soup kitchens or community meals.
The guidance covers how providers can continue to meet the needs of clients, service users, whānau and communities while meeting health and safety expectations that will provide protection against contracting COVID-19.
New Zealand moved from the alert level system to the COVID-19 Protection Framework’s traffic light settings at 11:59pm on Thursday, 2 December 2021.
Critical wellbeing services
Food provider services are considered critical wellbeing services and can open under Red, Orange and Green traffic light settings.
Community food services guidance
This guidance has been prepared to ensure that community food services can operate safely within the COVID-19 Protection Framework.
We recognise that these definitions will not suit all initiatives and that some organisations have hybrid models or use different terminology. This may mean that different services within your organisation may fall into different categories under the Health Order. You will need to adapt your services accordingly.
Foodbanks
Definition: An activity where chilled, ambient and frozen foods are collected and assembled into a parcel which is distributed to service user (whānau).
Read the guidance for foodbanks
Food rescue
Definition: An activity where chilled, ambient and frozen food is collected, processed and redistributed to other providers or community organisations.
Read the guidance for food rescue services
Freestores
Definition: An activity where cooked or prepared food and other grocery items are collected for immediate distribution to service user.
Freestores who meet the definition of "An activity where surplus chilled, ambient, and frozen foods are collected (recused), sorted, and distributed directly to service user (whānau)" should refer to the Foodbanks guidance.
Read the guidance for freestore services
Soup kitchen and community meal
Definition: An activity where food is cooked or prepared for immediate distribution to service user, who would usually eat on-site.
Read the guidance for soup kitchen and community meal services
MSD’s role in the COVID-19 Protection Framework
Under the COVID Protection Framework, most people with COVID-19 will isolate in the community. MSD is leading the coordination of the welfare approach under the traffic light system, called the Care in Community welfare response.
MSD’s role involves coordinating the response to support organisations that are providing food in the community. This includes those who will receive funding to provide food support to support people isolating at home under the COVID-19 Protection Framework.
MSD is committed to supporting community food providers build capability so you can provide the support New Zealanders need wherever they are.
Useful MSD resources
Information is available about:
- Support from Work and Income
- Listing on the Family Services Directory
Other useful resources
Aotearoa Food Rescue Alliance (AFRA) food safety guidance
AFRA has recently released a Food Safety Guide that has been developed to provide clear and useful best practice advice to all people working in the food sector - from food donation, to transportation, processing and delivery.
This guide has been complied through workshops with AFRA members and support from experts from within the public service, academic and legal support from Simpson Grierson.
Kore Haikai food parcel standards
Kore Hiakai Zero Hunger Collective have undertaken research into what should constitute a standard kai pack in Aotearoa. This included a survey of many current foodbank which revealed a great deal of variation in current kai packs. They then received nutritional advice on what a whānau of 4 would require for one week.
These guidelines can be found below on the Zero Hunger website.
New Zealand Food Network (NZFN) purchasing service
You have the opportunity to use your funding to purchase food at discounted rates through the New Zealand Food Network (NZFN) bulk purchasing service. This enables food support organisations access to a better quality of food and nutrition at a better value thereby spreading funding further.
Student Volunteer Army (SVA)
SVA provides a grocery service in some areas for those who may need to self-isolate but can afford to purchase their own groceries. In some circumstances SVA volunteers can deliver food parcels to people self-isolating. To find out more about how SVA can support you work, please contact us at foodsecure@msd.govt.nz
More information for businesses
The following links provide further information on requirements and resources for businesses:
- Ministry for Primary Industries: COVID-19 Protection Framework: Guidance for the primary sector
- Ministry for Primary Industries: Guidance for food service, food retail and food manufacturing businesses
- Worksafe: Resource page for operating safely under COVID-19 restrictions
- Worksafe: Operating safely - what you need to think about
- Worksafe: How to decide what work requires a vaccinated employee
- Unite against COVID-19: Resources for businesses
- Ministry of Health: Guidance for workplaces which have a case of COVID-19
Contacting us
Our Food Secure Communities Team is here to support you with any queries or questions you have.
Please don’t hesitate to get in touch with your relationship manager or contact us here: foodsecure@msd.govt.nz