3 friends talking illustration

BFC Co-design and research

On this page you can find information about the co-design of Building Financial Capability and the findings of research that has been carried out.

Co-design is based on the idea that those closest to the problem have the expertise, insight and motivation to solve it. Through group discussions and workshops, 'sprints' (concentrated, intensive design sessions) and comments and feedback through our dedicated email address, we engaged with over 500 people to design the new way of working.

Overview of Building Financial Capability

This document called 'Building the financial capability of people experiencing hardship' is a brief overview of how we have co-designed the BFC services, and our theory of change.

Voices of people experiencing hardship

The Voices of people, families and whānau experiencing hardship document contains stories from real people using budgeting services who talked to us as part of the co-design work. It summarises key insights that we gained from them, and describes ways to better support people experiencing hardship at various points in their lives.

Voices of people in hard-to-reach communities

The Voices of People in Hard-to-Reach Communities document provides the findings of research carried out by the Ministry with hard-to-reach communities. It is the first step to better understanding the needs of people in hard-to-reach communities, the barriers they experience in building financial capability and the types of supports they may need to improve their financial resilience. It will inform the development of a service model to build the financial capability and resilience of these communities.

Overview of services

The Services for people, families and whānau experiencing hardship document provides an overview of the services which began in November 2016, and the principles that sit behind BFC services.

Literature Review

To support the co-design, we undertook a literature review to consider what works to build the financial capability of people, families and whānau experiencing hardship in New Zealand.

Frameworks and approaches for building the financial capability of New Zealanders experiencing hardship: A high level literature review

Frameworks and approaches for building the financial capability of New Zealanders experiencing hardship: What the literature says

Sector feedback

Input and support from people experiencing hardship, service users and providers is an important factor in ensuring new financial capability services are successful.

We will continue to work with clients, providers and experts as we test new resources and further develop how services will be delivered over time.

3 friends talking illustration
Print this page.