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Our performance framework

In our 2018–2022 Statement of Intent we described our new organisational strategy, Te Pae Tawhiti. These pages show how our service provision and the key shifts in the way we work will enable us to have an impact on improving lives for New Zealanders and to achieve outcomes to help them to be safe, strong and independent – Manaaki tangata, Manaaki whānau.

Purpose:

Manaaki tangata, Manaaki whānau - We help New Zealanders to be safe, strong and independent

Outcomes - What we seek to achieve for New Zealanders:

Impacts - How we contribute to our outcomes:

  • Improve equity of outcomes, particularly for Māori
  • Improve people’s trust and confidence in the welfare system
  • Improve effectiveness of support
  • Reduce the number of people in hardship or insecure housing
  • Improve awareness of and access to support
  • Reduce harm and improve the strength of whānau, families and communities
  • Improve our contribution to industry and regional development
  • Improve the effectiveness of connections across different providers and organisations
  • Improve employment outcomes through sustainable work
  • Improve people’s readiness for work, including through training and education
  • Improve people’s abilities to meaningfully participate in society

Our strategic direction - To deliver our outcomes:

  • Mana manaaki - A positive experience every time
  • Kotahitanga - Partnering for greater impact
  • Kia takatū tātou - Supporting long-term social and economic development

Services - What we do:

  • Financial assistance (working age, seniors and veterans, students, health and disability)
  • Housing support
  • Employment services
  • Youth services
  • Discounts and concessions
  • Training and education
  • Community partnerships, programmes and campaigns
  • Resolution of claims of abuse and neglect in State care
  • Advocacy for seniors, disabled people and youth
  • Social policy advice

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