Demonstrating our progress
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Ministry outcomes
Below are the indicators that the Ministry uses to demonstrate progress towards achieving its outcomes.
More people into sustainable employment and out of welfare dependency
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months |
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|---|---|---|---|---|---|
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Fewer people are dependent on welfare |
The number of people continuously receiving Jobseeker Support for more than 12 months |
⇓ |
2014/15: 65,555[1] 2013/14: 67,531 2012/13: 74,599 |
⇓ |
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Reduction in the future liability of the benefit system due to management actions (as assessed by an independent valuation) |
⇓ |
2014/15: $2.2bn[2] 2013/14: $4.4bn[3] |
⇓ |
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More young people are in education, training or work-based learning |
The proportion of people (aged 16-18) who do not require a main benefit within three months of leaving the service |
|
2014/15: 49.5% |
This is a new indicator and a baseline is being established to determine future trend. |
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Eligible students are supported to overcome financial barriers to access higher education |
The proportion of applications for 2014 student loans and student allowances received and finalised by the applicant’s start date |
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2014/15: 86% |
This is a new indicator and a baseline is being established to determine future trend. |
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More people are able to participate in and contribute positively to their communities and society
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Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months |
|---|---|---|---|---|
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Children and young people are involved in decision-making on issues that affect them |
More young people involved in decision-making activities |
⇑ |
2014/15: 9,478 2013/14: 13,726 2012/13: 4,910 |
⇓ |
|
Although the 2014/15 result is down on 2013/14, there were one-off events in 2013/14 (notably the Greater Christchurch Youth Resilience and Wellbeing Survey) that artificially inflate the result for that year. The trend over two years from 2012/13 is in line with the desired direction of travel. | ||||
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Young people are engaged in and contribute positively to their communities |
More young people are involved in community-based projects and activities |
⇑ |
2014/15: 41,640 2013/14: 41,457 2012/13: 39,127 |
⇑ |
|
Disabled people are able to participate in society |
The proportion of Think Differently partners who report that attitudes and behaviours are shifting in their communities |
⇑ |
2014/15: 77% |
This is a new indicator and a baseline is being established to determine future trend. |
|
Seniors and veterans are able to maintain their independence and participate in society |
The number of SuperGold Card participating businesses |
⇑ |
2014/15: 8,053 2013/14: 7,218 2012/13: 5,636 |
⇑ |
More people are able to participate in and contribute positively to their communities and society and Fewer children and people are vulnerable
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months | ||
|---|---|---|---|---|---|---|
|
Seniors, families and low-income New Zealanders have access to goods and services through discounts and concessions |
The accurate assessment of Community Services Card applications |
⇔ |
2014/15: 99% 2013/14: 99% 2012/13: 98.6% |
⇔ | ||
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More people interact with the Ministry digitally |
The proportion of people applying for a benefit online
|
⇑ |
2014/15: 15.7% 2013/14: 15.95% 2012/13: 18.95% |
⇓ | ||
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The decrease in online application rates continued but stabilised in 2014/15. We continued to work on ways to encourage client update and improve the ease of applying online. | ||||||
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The proportion of people aged 65 and over taking up online services
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⇑
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2014/15: 26.4% 2013/14: 30% 2012/13: 32% 2011/12: 28.9% |
⇓
| |||
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The decrease in online application rates continued, but stabilised towards the end of 2014/15. Recent results have shown a slow improvement and we continue to work on ways to encourage online uptake. | ||||||
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The proportion of students applying for student support online |
⇔ |
2014/15: 98.6% 2013/14: 98% 2012/13: 96.6% |
⇑
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The number of students who access their MyStudyLink e-accounts using a mobile device |
⇑
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2014/15: 1,160,687 2013/14: no result |
No trend available. | |||
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The 2014/15 result represents a count of all logins to My StudyLink from a mobile device. We are refining our current reporting tools to enable us to identify the number of ‘students’. | ||||||
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The percentage of eligible students who review and approve their student loan contract through their MyStudyLink e-accounts |
⇑
|
2014/15: 73.1% |
This is a new indicator and a baseline is being established to determine future trend. | |||
Fewer children and people are vulnerable
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months |
|---|---|---|---|---|
|
Vulnerable children are protected from abuse and neglect |
The proportion of children and young people who have been abused/ neglected within six months of a previous finding of abuse/ neglect |
⇓ |
2014/15: 12% 2013/14: 13% 2012/13: 13.4% |
⇓ |
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Children and young people are in safe and permanent care |
The proportion of children aged under five years old (who are unable to return home), who are placed with their Home for Life caregiver within 12 months of coming into care |
⇑ |
2014/15: 80%
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No trend available. |
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A change in business rules for reporting on this indicator for 2014/15 means that a comparison with previous years' results is not meaningful. | ||||
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Children and young people we work with have access to adequate health services, housing and education |
The proportion of children in care who have improved access to a comprehensive assessment, to enable referral to appropriate services in order to achieve improved health and education outcomes |
⇑ |
2014/15: 65% 2013/14: 31% 2012/13: 27%
|
⇑ |
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The proportion of families who receive in-home parenting support, that have up-to-date Well Child/ Tamariki Ora check-ups |
⇑ |
2014/15: 81% 2013/14: 80% 2012/13: 79% |
⇑ | |
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The proportion of families who receive in-home parenting support, that have children enrolled in early childhood education |
⇑ |
2014/15: 71% 2013/14: 71% 2012/13: 59% |
⇔ | |
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Children and young people experience good parenting |
The proportion of all parents/ primary caregivers who have received support, that have improved their parenting practices |
⇑ |
2014/15: 93% 2013/14: 93% 2012/13: 80% |
⇔ |
Fewer children and people are vulnerable and More communities are strong and thriving
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months | ||
|---|---|---|---|---|---|---|
|
Families receive the right information, knowledge and support |
The proportion of people who are satisfied with the information and advice provided through family and community services programmes |
⇑ |
2014/15: 91% |
This is a new indicator and a baseline is being established to determine future trend. | ||
|
Communities have the resources and capability to better support themselves |
The number of communities funded by need and population[4] |
⇑ |
2014/15: 12 2013/14: 12 2012/13: 12 |
⇔ | ||
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Families and communities have increased levels of awareness of how to respond to family violence |
The high proportion of surveyed community groups that say the It’s not OK campaign has increased their ability to address or prevent family violence |
⇔ |
2014/15: 96% |
This is a new indicator and a baseline is being established to determine future trend. | ||
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More effective and efficient allocation of government resources to meet community need |
The proportion of providers on outcomes-based contracts |
⇑ |
2014/15: No result available 2013/14: No result available |
No trend available | ||
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Contracting for outcomes trials are now complete. The trials have provided valuable insights into the design of outcomes-based contracts. Under the Community Investment Strategy there is an implementation plan to move all Ministry-funded services and programmes to outcome-based contracts by 2017/18. A small number of providers will be transitioned in 2015/16, with the majority transferred in 2016/17. | ||||||
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The proportion of providers who deliver on all contracted results |
⇑ |
2014/15: 56% 2013/14: 50% 2012/13: 49.2% |
⇑ | |||
Fewer children and young people commit crime
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months |
|---|---|---|---|---|
|
More young offenders are in education, training or employment |
The proportion of young offenders who are in education, training or employment following our intervention |
⇑
|
2014/15: 66% 2013/14: 59% 2012/13: 56.3% 2011/12: 52.3% |
⇑
|
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Fewer child offenders go on to become youth offenders |
The proportion of child offenders who have a youth justice referral |
⇓
|
2014/15: 49% 2013/14: 59%
|
⇓
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Fewer young people have a repeat youth justice referral |
The proportion of young offenders who reoffended[5] within one year of a previous offence |
⇓ |
2014/15: 39% 2013/14: 39% 2012/13: 38% 2011/12: 37.2% |
⇔ |
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The proportion of young offenders whose reoffending[6] within one year has reduced in severity |
⇑
|
2014/15: 17% 2013/14: 17% 2012/13: 16% 2011/12: 19.6% |
⇔ | |
|
Families and victims are involved in addressing offending behaviour |
The proportion of victims engaging and participating in family group conferences |
⇑
|
2014/15: 57% 2013/14: 59% 2012/13: 59% |
⇓ |
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Police are increasingly likely to undertake alternative action prior to referring a young offender to us for a family group conference (FGC). These alternative actions may involve victim engagement, and victims may be less committed to engaging in any subsequent FGC. | ||||
Fewer people commit fraud and the system operates with fairness and integrity
|
Intermediate outcome |
Indicator/s |
Intended trend |
Result |
Trend in last 12 months |
|---|---|---|---|---|
|
Fraud is detected sooner |
The number of people who offend |
⇓ |
2014/15: 927 2013/14: 868 |
⇑ |
|
The commencement of the Inland Revenue Information Sharing (IRIS) cases going through the prosecution process has resulted in an increase in prosecutions this year. | ||||
|
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The age of offending[7] |
⇓ |
2014/15: 4.1 years 2013/14: 3.5 years |
⇑ |
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IRIS cases that were finalised through the court system in the 2014/15 year included an initial group of clients whose offending period was four to five years. | ||||
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More fraud overpayments are recovered and fewer overpayments are made |
The amount of money recovered from fraud overpayments
|
⇑ |
2014/15: $4.85m 2013/14: $3.94m |
⇑ |
|
The average value of fraud overpayments |
⇓
|
2014/15: $33,519 2013/14: $35,200 2012/13: $35,200 |
⇓ | |
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People’s claims and complaints are dealt with appropriately |
The proportion of complaints about the Ministry that are upheld by the Ombudsman |
⇓ |
2014/15:1.6%[8] |
This is a new indicator and a baseline is being established to determine future trend. |
|
People’s personal data and information are managed and used appropriately |
The proportion of complaints about the Ministry that are upheld[9] by the Privacy Commissioner[10] |
⇓ |
2014/15: 32%[11] 2013/14: 44%
|
⇓ |
Footnotes
[1] The results for this indicator include both part-time and full-time work obligated clients.
[2] Source: Taylor Fry Actuarial valuation of the Benefit System for Working-age Adults as at 30 June 2014.
[3] Source: Taylor Fry Actuarial valuation of the Benefit System for Working-age Adults as at 30 June 2013.
[4] This refers to the number of communities that have developed community-based solutions through Community Response Forums.
[5] This refers to offending that resulted in a youth justice family group conference.
[6] This refers to offending that resulted in a youth justice family group conference.
[7] The age of offending refers to the period between the first and last overpayments of a successful fraud prosecution, and is measured by the number of prosecutions.
[8] In 2014/15 the Ombudsman received 174 complaints under the Ombudsman Act and 65 complaints under the Official Information Act about the Ministry of Social Development. Of the investigations finalised, no Ombudsman Act complaints and four Official Information Act complaints were upheld. ‘Upheld’ refers to a complaint investigation that was finalised and where administrative deficiency was identified.
[9] Since our 2013/2014 Annual Report was published, we have expanded the definition of this measure to align with the definition of ‘found to have some substance’ used by the Privacy Commissioner. The Privacy Commissioner defines ‘found to have some substance’ as complaints upheld including cases where the Ministry released further information or added a statement of correction as a result of the Commissioner’s involvement.
[10] Source: Office of the Privacy Commissioner Annual Report.
[11] The Privacy Commissioner received 49 complaints about the Ministry of Social Development, and closed 47 cases, 15 of which were found to have some substance. Since the Ministry’s 2013/2014 Annual Report was published, we have expanded the definition of this measure to align with the definition used by the Privacy Commissioner. The Privacy Commissioner defines ‘found to have some substance’ as complaints upheld including cases where the Ministry released further information or added a statement of correction as a result of Privacy Commissioner involvement.
