Our strategic direction: Te Pae Tawhiti – Our Future

As an organisation we want to be trusted and proactive, connecting clients to all the support and services that are right for them and improving the social and economic wellbeing of New Zealanders.

Te Pae Tawhiti – Our Future presents our strategic direction and describes the three strategic shifts we are making across our organisation.

It is supported by our Māori strategy and action plan, Te Pae Tata – Te Rautaki Māori me te Mahere Mahi, and our Pacific strategy and action plan, Pacific Prosperity – Our People, Our Solutions, Our Future, which embrace the three shifts outlined below and describe how they will be realised for Māori and Pacific peoples.

Mana manaaki – A positive experience every time

Helping people, whānau, families and communities is at the centre of what we do. Mana manaaki is about looking after the dignity of people with warmth, listening, respect, compassion, openness and fairness.

Kotahitanga – Partnering for greater impact

Kotahitanga is about unity and collective action, because we know we are stronger when we work together with whānau, families, hapū, iwi, providers, communities and other government agencies.

Kia takatū tātou – Supporting long-term social and economic development

Kia takatū tātou underpins our intention to prepare ourselves and those we serve for future realities. We are taking a long-term approach to community, regional and economic development.

Supporting why we are here

Te Pae Tawhiti – Our Future supports the outcomes we want to achieve for New Zealanders.

He whakataukī

This whakataukī lifts our view to a new horizon but keeps us focused on the changes we need to make today. It recognises the skills and knowledge we have gained over time and how we use that as a platform for the pathway forward.