Login
Guidance and resources for Heartlands providers
On this Page:
Service Guidelines
Services are to be provided in accordance with the Heartlands Service Guidelines.
New provider quarterly reporting
New provider quarterly reporting from 1 July 2026 onwards
From 1 July 2026, the new Heartlands provider quarterly reporting format below will apply. Providers should use this format for collecting and reporting data from 1 July 2026 onwards.
Note: The previous template should only be used for the final 2025 to 2026 reporting period, due on 10 July 2026.
Reporting template
Providers must use the below MSD-provided Reporting Template (an Excel spreadsheet) to submit reporting to MSD:
Supporting documentation
Supporting documentation for the new Heartlands quarterly reporting is available below. This includes:
- Guide for providers – a comprehensive guide to how to collect and report Heartlands quarterly reporting data
- Data collection spreadsheet – an optional data collection tool you could use to collect reporting data throughout the quarter
- Data collection printable sheet and table – two optional printable data collection tools that you can adapt and use for the offline collection of data
- Reference lists for reporting – a printable reference sheet with lists of the agencies, community services and other supports from the reporting template
Submitting your reporting
Please send your completed quarterly report to:
- MSD National Contracts Admin Hub at National_Contracts_Admin_Hub@msd.govt.nz
- Your current Purchasing Agency Relationship Manager listed in Section 8 of your Outcome Agreement (Contract)
- And the MSD Heartlands team at Heartland_Services@msd.govt.nz
Heartlands reporting is due quarterly on the dates in the table below.
Due dates for Heartlands provider quarterly reporting
|
Due date (each year) |
Period covered by the report |
|---|---|
|
10 October |
1 July 20XX – 30 September 20XX |
|
05 December |
1 October 20XX – 30 November 20XX |
|
10 April |
1 December 20XX – 31 March 20XX |
|
10 July |
1 April 20XX – 30 June 20XX |
Provider quarterly reporting for Q4 2025-2026
Providers should use the previous template below for the final reporting period for the 2025-2026 financial year – 1 April to 30 June 2026, due 10 July 2026. For the reporting period starting on 1 July 2026 onwards, please use the documents linked in the ‘New provider quarterly reporting’ section above.
Reporting template
Providers use an MSD-provided Reporting Template (an Excel spreadsheet) to submit their reporting to MSD.
The Reporting Template and instructions for how to complete them are available to download at this link:
Submitting your reporting
Please send your completed quarterly report to:
- MSD National Contracts Admin Hub at National_Contracts_Admin_Hub@msd.govt.nz
- Your current Purchasing Agency Relationship Manager listed in Section 8 of your Outcome Agreement (Contract)
- And the MSD Heartlands team at Heartland_Services@msd.govt.nz
Who can I contact with questions about Heartlands?
For general information about Heartlands, including the contact details of individual Heartlands sites, please visit the official Heartlands website here: https://www.heartlandservices.govt.nz/
You can contact the MSD team responsible for supporting Heartlands at Heartland_Services@msd.govt.nz