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Other operational guidance

Localised protections and lockdowns

In localised protections and lockdowns, some services can operate within a restricted area. These services are:

  • social and community-based services provided to support persons to maintain critical well-being or as crisis support for people who are unsafe or homeless
  • services provided under Oranga Tamariki Act 1989
  • foodbanks
  • cooked food delivery services referred by the Ministry of Social Development or a District Health Board
  • government services, including those state services related to the COVID-19 response or infrastructure.

OSCAR programmes must close.

Crossing boundaries

No restrictions for staff working to provide welfare assistance for clients that prevent them from crossing between different traffic light zones.

In localised protections and lockdowns, some services can cross boundaries to operate within a restricted area. These services are:

  • social and community-based services provided to support persons to maintain critical well-being or as crisis support for people who are unsafe or homeless
  • services provided under Oranga Tamariki Act 1989
  • foodbanks
  • cooked food delivery services referred by the Ministry of Social Development or a District Health Board.

Food preparation

If you prepare food onsite to provide to clients, you must:

  • check the MPI guidance on food safety
  • ensure your school and any suppliers meet all health and safety requirements.

Food should be eaten outside wherever practicable at the Red setting.

MPI guidance on food safety

Emergency management

You should continue to operate practice drills as normal at Green, Orange and Red traffic light settings.

Health and hygiene

Managers must be especially diligent about checking in with their staff daily and send anyone home who is not feeling well.

All staff are encouraged to:

  • regularly disinfect surfaces and have good hand hygiene, and to thoroughly clean your desk and equipment before and after work every day
  • wash hands before starting work and at every opportunity during the day, especially after using shared spaces or touching items someone else may have touched (e.g. drawers) and before going home
  • practise good cough and sneeze etiquette
  • wash hands after unpacking goods received.

The extended daily cleaning will continue (for a deeper clean) and the additional clean during the day of high-touch areas, e.g. door handles, kitchen, handrails, will be reinstated for most sites. Note that these cleaning products are stronger than the normal eco-friendly cleaner.

Clients

Staff are to observe clients on arrival. Clients presenting as unwell can be asked if they have been tested. If they haven't, staff should ask them to get:

  • tested as soon as possible
  • advice about getting tested by calling their doctor or Healthline on 0800 358 5453

Changing vaccination entry requirements

You may switch between operating under required or not-required My Vaccine Passes, as long as your premises are cleaned between groups.

For example, a conference venue can host a conference for a small group of people under the unvaccinated rules, clean, and they can then host a larger gathering for vaccinated people.

You must clearly communicate what settings you are operating under, and display any required signage.

COVID-19 Protection Framework — business.govt.nz

Displaying information

Providers need to display:

  • COVID-19 posters at all entry points asking all staff, clients, and contractors to stop and check they are not showing any symptoms before entering any site
  • QR Code posters.

The requirement to display QR codes does not apply:

  • if the workplace is a vehicle
  • for workers of a social service who customarily enter the home of or place of residence of a client.

Working in close proximity

All staff should be fully trained and equipped to use the appropriate personal protective equipment (PPE).

Advice for the appropriate PPE to be worn by non-health providers when unable to provide services remotely and they need to deliver services under the COVID-19 Protection Framework.

Ventilation

Indoor spaces should be well ventilated, for example by opening windows, doors and any vents.

If mechanical ventilation is used, make sure the ventilation system is regularly maintained.

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