Social media terms and conditions

The Ministry of Social Development (MSD) is a New Zealand government agency all about helping to build successful individuals, and in turn building strong, healthy families and communities.

Purpose of MSD's social media accounts

We use this page to post media releases and other news, service announcements, consultations and emergency information for clients.

Protecting your privacy (and the privacy of others)

Please do not share any of your own, or anyone else’s, private information on MSD’s social media accounts (including in private messages).

If there's something you need to discuss relating to a specific client situation please contact Work and Income.

Terms of use

We welcome your feedback and ask you to be respectful in your comments and your opinion of others' comments. Please stay on topic and do not upload content or post comments that are unrelated to the purpose of MSD’s social media accounts as stated above. Do not use language or post content that:

• is or appears to be spam or contains a virus
• is racist, sexist or discriminatory
• contains insults or put downs
• is likely to be seen by others as offensive, inflammatory or provocative (including swearing and obscene or vulgar comments)
• contains potentially harmful advice
• is not accurate
• violates the Terms of Use of the platform where it is being posted
• breaks the law or encourages others to do so (this includes defamation, breaching privacy, breaching another person’s intellectual property rights such as copyright, condoning illegal activity and breaching any court orders)

In the course of using the community areas of MSD social media accounts, don't post personal information – addresses, phone numbers, email addresses or other online contact details – relating either to you or other individuals. Don't impersonate or falsely claim to represent a person or an organisation. Don't make any commercial endorsement or promotion of any product, service or publication.

Endorsement

MSD doesn't necessarily endorse any website or organisation, which the MSD social media accounts posts links to / reposts etc. MSD social media accounts liking, reacting to, engaging with or sharing information does not constitute an endorsement or recommendation from MSD, it is solely for the purpose of sharing information.

Private messages

You're invited to contact us by Private Messages. We try to respond to all Private Messages within two working days, though typically response times are much shorter.

Removing comments or banning users

Any comments or posts that breach the above terms will be removed by MSD. If a user violates this policy, that user may be temporarily or permanently blocked from posting in the future. MSD accepts no liability in any way connected to the use of, or access to, the MSD social media accounts.

Monitoring outside of business hours

This page is not monitored outside of business hours. If you need to contact us or any of our services, please use the contact information on the MSD / Work and Income websites: www.msd.govt.nz/ | www.workandincome.govt.nz/

Feedback / Complaints process

MSD is committed to delivering a high level of service and providing dependable advice.

If you think we are not meeting these standards, we would like to hear from you. Not only so we can put right your complaint, but also so we can improve our services for everyone.

In the first instance, you can contact us by Private Message. We try to respond to Private Messages within two working days.

For information on our formal complaint process, please visit:

www.msd.govt.nz/about-msd-and-our-work/contact-us/complaints/index.html