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October 2018

Tēna koutou katoa

Welcome to the first edition of the Kotahitanga newsletter.


The name of this newsletter - Kotahitanga - is about partnering for greater impact. It represents one of the three key shifts we're making as an organisation. We know that strength comes from working collectively with others - government agencies, whānau, families, hapū, iwi, providers, communities, employers, business and industry partners.


In this edition, we'll introduce you to the Community Partnerships and Programmes Group and highlight some of the projects we're working on with our partners and opportunities to get involved.


We'll also tell you more about MSD's new direction Te Pae Tawhiti - Our Future and the strategic shifts we're making to help New Zealanders to be safe, strong and independent.




Introducing Community Partnerships and Programmes


The Community Partnerships and Programmes (CPP) Group was formed in 2017 following the division of the Community Investment Group between MSD and Oranga Tamariki–Ministry for Children.


Our group is focused on preventing and reducing vulnerability and harm for individuals, families, whānau and communities by working collaboratively with our partners and stakeholders. We're responsible for:

  • strategic partnerships
  • community, employment and population-based programmes and activities
  • industry partnerships
  • supporting MSD's industry partnerships and regions with their contracting.

Our group is part of MSD's Service Delivery business group. We have five teams led by Group General Manager Marama Edwards.


The teams are: Partnerships and Programmes, General Manager Manaia King; Safe, Strong Families and Communities, General Manager Mark Henderson; Māori and Pacific, General Manager Charlie Howe; Service and Contracts Management, General Manager Kelvin Moffatt; Ministry of Youth Development, Director Linn Araboglos.


You can find out more about the roles and activities of each of our teams on our website. We hope getting to know us better will help us all make a bigger difference for New Zealanders.

From left, Manaia King, Marama Edwards, Viv Rickard (Deputy Chief Executive Service Delivery), Charlie Howe, Mark Henderson, Linn Araboglos and Kelvin Moffatt.

From left, Manaia King, Marama Edwards, Viv Rickard (Deputy Chief Executive Service Delivery), Charlie Howe, Mark Henderson, Linn Araboglos and Kelvin Moffatt.




MSD's new direction - Te Pae Tawhiti - Our Future


Helping people, whānau, families and communities is at the centre of what MSD does. We work with thousands of people every day and get positive feedback from the people we help. But we want to make a bigger and better difference in people's lives.


To achieve this we've developed a new strategic direction, Te Pae Tawhiti - Our Future. It's focused on ensuring we are trusted and doing the best job we can to support New Zealanders, families, whānau and communities to be safer and stronger.


We've identified three shifts we need to take as an organisation to meet our vision of the sort of organisation we want to be. In describing these, we've drawn on concepts from Te Ao Māori and we are using this perspective to help shape our thinking:

  • Mana manaaki - A positive experience every time
  • Kotahitanga - Partnering for greater impact
  • Kia takatū tātou - Supporting long-term social and economic development.

These three strategic shifts will help us refocus our work programme over the next year.


We are already working hard to strengthen our service culture, including our new Client Commitment, warmer and more user-friendly service centre layouts and sites that we have co-designed with clients and stakeholders. There's more information on our website about these changes.


We know we are strongest when we work with others. Over the next year we will be developing our partnership approach that will look to harness the knowledge and expertise of a network of trusted partners to identify and implement initiatives that are relevant to the wellbeing of our clients, families, whānau and communities. We are approaching this recognising we may not always be best placed to offer some services to New Zealanders.


We're going to take a stronger role in long-term social and economic development. We'll do this through strengthening our work with employers, industry, iwi, community partners and other government agencies to anticipate changes and trends, to identify opportunities and understand what that means for services for clients.


With a presence in communities across New Zealand, we'll use our relationships to provide more opportunities for people to contribute to their communities and support positive wellbeing, for example through education, volunteering and caring.


You can find out more about Te Pae Tawhiti in our 2018-2022 Statement of Intent.


There will be different opportunities to engage with MSD on our strategic direction in coming months, and there will be regular updates about our work and progress in this newsletter. If you have any questions or comments please email kotahitanga@msd.govt.nz.

Te Pae Tawhiti - Our Future


Working with our partners and stakeholders

Safe to talk - Kōrero mai, ka ora


Minister for Social Development Carmel Sepuloni with Safe to talk Clinical Lead Dr Siale Foliaki and Associate Minister for Social Development Peeni HenareSince Safe to talk Kōrero mai, ka ora   went live in February, more than 2,000 people have contacted the helpline and over 22,000 people have visited the website.  Read more >


Minister for Social Development Carmel Sepuloni with Safe to talk Clinical Lead Dr Siale Foliaki (left) and Associate Minister for Social Development Peeni Henare (right).

KickStart Breakfast winners


We partner with Fonterra and Sanitarium to support the KickStart Breakfast Programme which makes sure that children in over 950 schools around New Zealand get the best possible start to the day.  Read more >


Terrace End School of Palmerston North celebrate being named the 2018 Breakfast Club of the Year with representatives from Fonterra, Sanitarium and MSD.

New free financial helpline MoneyTalks


National BFC Trust Chairperson Susan Kosmala, Trust CE Tim Barnett, MSD Family and Community Services Manager Gordon McKenzie and BFC team member Chris LawA new free financial helpline MoneyTalks, for people struggling with their finances, was officially launched in August.


Trained financial mentors can provide immediate support to people and/or refer them to Building Financial Capability  (BFC) services in their own communities.   Read more >

From left: National BFC Trust Chairperson Susan Kosmala, Trust CE Tim Barnett, MSD Family and Community Services Manager Gordon McKenzie and BFC team member Chris Law.


Help us make a difference

Improving the MSD experience for Māori


Māori familyWe have begun work to develop a strategy and action plan, to work together with Māori, to improve the equity of outcomes for Māori.


This work has a strong alignment with our new strategic direction.  The overall objective is to ensure that Māori have positive experiences every time they interact with us.  Read more >

Guiding the future for E Tū Whānau


E Tu Whānau logoFor more than a decade our E Tū whānau team has been working with communities around New Zealand to support action that boosts whānau wellbeing and wairua, and combats family violence.


We are currently focused on developing a new programme of action to guide this work in the future.   Read more >

Call out for young Parliamentarians


Youth parliament posterThe call is out for young people who would like to actively work and be heard on topics and issues they are passionate about.


The selection period to be a member of the Youth Parliament 2019 programme closes on 19 October 2018.  Read more >

Work underway to build a new Pacific strategy


Pacific family

A Pacific strategy and action plan are to be developed to improve the equity of outcomes for Pacific people.


Applications have just closed for the two groups being set up to support this work.   Read more >



Funding and contracting opportunities

Employment Service tender available


Man working in a warehouseWe are currently calling for tenders from organisations who are interested in supporting clients with a disability or health condition to gain sustainable employment and move closer to financial independence. 


The Employment Service contract includes the provision of employment-related case management, placement into open and inclusive employment and any required post-placement support aligned with the client's needs. Read more >

Ka Hao Tangata Grant Fund available


Ka Hao Tangata decorative graphicWe have set up a new grant fund - Ka Hao Tangata - for community-based organisations in Auckland to improve the work-readiness individuals with significant disadvantages. 


The fund will enable wrap-around support to be provided to groups of individuals for up to one year. The maximum funding for each project is $100,000.  Read more >


Wellbeing focus for Ministry of Youth Development


Young peopleThe Ministry of Youth Development (MYD) is currently reviewing its funding priorities for 1 July 2019 onwards to ensure the Government's focus on wellbeing is being supported.


We know that some young people don't have equal opportunities to fulfil their potential and actively participate in their communities. Read more >

Latest news on our website

Publications and resources


Further information


If you'd like to know more about any of our stories in Kotahitanga, please email us at Kotahitanga@msd.govt.nz 



Contact us

For information on how to contact our national or regional offices and our services lines such as Work and Income, Services for Seniors or StudyLink, please visit our website.



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