Getting in touch with us
On this Page:
This page will help you find the most appropriate people to answer your questions or respond to your comments.
Postal address
If you need to send us mail our postal address is:
Senior Services
Ministry of Social Development
PO Box 5054
Wellington 6145
Enquiries on New Zealand Superannuation and other entitlements for 65 plus
| Contact phone number |
Freephone 0800 552 002 If calling from a cellphone use the number below. This is not a freephone number. Standard call charges apply. |
|
seniors@msd.govt.nz (Clicking on the email address may open an internet browser window. To avoid this you can copy and paste the address into an email window.) |
Special discounts
| Community Services Card |
0800 999 999 |
| SuperGold Card | 0800 25 45 65 Monday to Friday 8am-5pm Website:www.supergold.govt.nz Email: information@supergold.govt.nz |
Overseas Entitlements: International Services
| National phone number | 0800 777 227 Monday to Friday 8am - 5pm |
| From Australia | 1 800 150 479 Monday to Friday 8am - 5pm |
| Other international | + 64 4 978 1180 Website: International Services Email: international.services@msd.govt.nz |
Residential Subsidies
| Residential Care Subsidy |
0800 999 727 Email: msd_rcs@msd.govt.nz |
| Residential Support Subsidy |
0800 999 779 Email: msd_rss@msd.govt.nz |
Veteran's Pension
| Contact phone number | 0800 650 656 Monday to Friday 8am-5pm Website: War Veterans Email: veteranspension@msd.govt.nz |
| Find your local health and disability co-ordinator on this page. | |
Work and Income general enquiries
| National phone number | 0800 559 009 Monday to Friday 7am-6pm and Saturday 8am-1pm |
|
International phone number |
+64 9 913 0300 |
| If you would like to make a complaint, this page will help you with the process. | |
Hearing or Speech Impaired (or you find it hard to communicate by phone)
| Deaf Link free-fax | 0800 621 621 |
| Telephone typewriter (TTY) | 0800 111 113 |
| Text message (SMS) | 029 286 7170 |
| Website: Hearing or Speech Impaired Email: MSD_Deaf_Services@msd.govt.nz |
|
| If English is your second language, this page will direct you to someone who can help you. | |
If you're paying back a debt, and are no longer on income support, please call 0800 558 008 (open Monday to Friday 7am-6pm).
All calls are recorded by the Ministry of Social Development to improve our service to you. These calls are held securely by the Ministry. You can ask for access to your calls by dialling 0800 559 009.
If you have any privacy queries or concerns, please talk to us or write to:
Privacy Officer
Ministry of Social Development
PO Box 1556
Wellington 6140
