Rights and responsibilities

You should always feel comfortable and supported in your decisions for the future. Your unique needs and questions should be addressed in a comprehensive way.

This section will provide you with some of the information necessary to make appropriate decisions considering your finances, your entitlements and your benefits. 

We will be adding more information to this section in the near future.

The Rights and responsibilities page on the Work and Income website will help you to determine what will facilitate effective communication with Work and Income and with other areas of the Ministry. 

Client Charter

Our Client Charter tells you what to expect from us. It also tells you about your rights as a client and how you can help us to provide a better service.