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BFC Co-design and research

On this page you can find information about our research findings and the design of Building Financial Capability.

Co-design is based on the idea that those closest to the problem have the expertise, insight and motivation to solve it. Through interviews, group discussions, workshops and 'sprints' and feedback through our dedicated email address, we engaged with over 500 people to design the new way of working.

Research and publications

Overview of Building Financial Capability

This document gives a brief overview of the services co-design, and our theory of change.

Voices of people experiencing hardship

This document features stories from service users. It summarises key insights that they shared, and describes opportunities to better support people experiencing hardship at various points in their lives.

Voices of people in hard-to-reach communities

This document offers a first step to understanding the needs of people in hard-to-reach communities, the barriers they experience in building financial capability and the types of supports they may need to improve their financial resilience.

Overview of services

Services for people, families and whānau experiencing hardship provides an overview of BFC services and the principles that underpin them.

Literature Review

We undertook a literature review to consider what works to build the financial capability of people, families and whānau experiencing hardship in New Zealand.

Frameworks and approaches for building the financial capability of New Zealanders experiencing hardship: A high level literature review

Frameworks and approaches for building the financial capability of New Zealanders experiencing hardship: What the literature says

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