Vote Veterans’ Affairs
On this Page:
For the year ending 30 June 2008
Output Expense: Processing and Payment of Pensions
Description
Through this output expense the Ministry provides the processing and payment of War Disablement Pensions and related allowances, Veteran’s Pensions and related concessions and rehabilitation loan scheme payments, and for the collection, monitoring, evaluating and reporting of related data. This output expense contributes to the Ministry’s high-level outcomes for Working Age People and Older People, by providing veterans with information about and access to entitlements. More than 12% of veterans receiving or entitled to assistance are under the age of 65.
Scope
The scope of this output expense includes:
- processing and paying War Disablement Pensions and related allowances
- processing and paying Veteran’s Pension and concessions
- making payments under rehabilitation loan provisions
- collecting, monitoring and evaluating War Disablement and Veteran’s Pensions data
- ensuring veterans receive their full and correct entitlements
- providing accurate and timely reporting of expenditure, and the forecasting of such expenditure, and the reporting of trends and risks to Crown expenditure.
Output: Processing and Payment of Pensions
The number of new applications or requests for review in respect of individual disability claims for War Disablement Pension is expected to be 18,640. The number of new applications for War Disablement Pension and applications for review of disablement processed in 2006/2007 was expected to be 8,100 (this has since been revised to 11,000).
The number of new Veteran’s Pension applications in 2007/2008 is expected to be 2,025. The number of new Veteran’s Pension applications in 2006/2007 was expected to be 1,320.
Performance Information
| Result 2005/2006 | Performance Measure | Standard 2006/2007 | Standard 2007/2008 |
|---|---|---|---|
| 98.4% | Quality The percentage of all actions processed by War Pension Services is no less than: |
95% | 95% |
| 77.5% | Timeliness The percentage of new disability applications and reassessments of accepted disability that are administered and processed by the Ministry of Social Development (applications are acknowledged and the decisions of the claims panels relayed to veterans) will be completed within 14 working days will be no less than:53 |
85% | 85% |
| 90.4% | The percentage of National Review Officer decisions that are administered and processed by the Ministry will be completed within 9 working days will be no less than: | 90% | 90% |
| 97.2% | The percentage of ad hoc payments, overseas treatment schedules, rehabilitation schedules and reimbursements that will be made within 21 working days of receipt will be no less than: | 97% | 97% |
| 90.6% | Response to incoming calls – the percentage of all calls answered within 20 seconds will be no less than: | 90% | 90% |
| 97.6% | The percentage of new Veteran’s Pension applications that are administered and processed by the Ministry will be completed within 7 days will be no less than: | 85% | 85% |
| Revised measure in 2006/2007 |
Veterans’ satisfaction The results of the veterans’ satisfaction survey will be reported biennially to the Minister, where veterans’ satisfaction with the level of service and information provided will be no less than: |
85% | 85% |
Departmental Output Expense
Processing Payments and Pensions
| Financial Performance (Figures are GST exclusive) | 2006/2007 | 2007/2008 | |
|---|---|---|---|
| Budgeted $000 | Estimated Actual $000 | Budgeted $000 |
|
| Revenue | |||
| Crown | 4,132 | 4,132 | 4,132 |
| Department | 23 | 23 | 23 |
| Total Revenue | 4,155 | 4,155 | 4,155 |
| Total Expense | 4,155 | 4,155 | 4,155 |
| Net Surplus/(Deficit) | - | - | - |
53 This performance measure relates to the processing of the application to the stage of referral to the War Pensions Claims Panel and then the processing of the panels decision. It does not include the time taken for medical assessment and decision-making by the panel.
