Statement of Intent 2005 - Forecast Output Performance Statements - Vote: Veterans’ Affairs - Social Development
For the year ending 30 June 2006
Output Expense: Processing and Payment of Pensions
Description
Through this output expense the Minister of Veterans’ Affairs will purchase the processing and payment of War Disablement Pensions and related allowances, Veteran’s pensions and related concessions and rehabilitation loan scheme payments, and for the collection, monitoring, evaluating and reporting of related data. This output expense contributes to the Ministry’s high-level outcomes for Working-Age People and Older People, by providing veterans with information about and access to entitlements. More than 12% of veterans receiving or entitled to assistance are under the age of 65.
Scope
The scope of this output expense includes:
- processing and paying War Disablement Pensions and related allowances
- processing and paying Veteran’s Pension and concessions
- making payments under rehabilitation loan provisions
- collecting, monitoring and evaluating War Disablement and Veteran’s Pensions data
- ensuring veterans receive their full and correct entitlements
- providing accurate and timely reporting of expenditure, and the forecasting of such expenditure, and the reporting of trends and risks to Crown expenditure.
Processing and Payment of Pensions
The number of new applications for War Disablement Pension and applications for review of disablement processed in 2005/06 is expected to be 6,050. The number of new applications for War Disablement Pension and applications for review of disablement processed in 2004/05 was expected to be 5,500. These applications often cover a number of disabilities.
The number of new Veteran’s Pension applications in 2005/06 is expected to be 1,200. The number of new Veteran’s Pension applications in 2004/05 was expected to be 1,200.
Performance Information
| 2003/04 Result | Performance measures | Standard 2004/05 | Standard 2005/06 |
|---|---|---|---|
| 5,959 | Quantity Payments - War Disablement and Veteran's pensions payments made. |
To be reported quarterly | To be reported quarterly |
| 96.8% | Quality All actions processed by War Pension Services are accurate and will meet the accuracy standard of: |
95% | 95% |
| 94.9% | Timeliness The percentage of new disability applications and reviews of accepted disability that are administered and processed by the Ministry of Social Development (applications are acknowledged and the decisions of the claims panels relayed to veterans) will be completed within 14 working days.1 |
85% | 90% |
| 93.8% | The percentage of National Review Officer decisions that are administered and processed by the Ministry will be completed within 14 working days: | 90% | 90% |
| 99.9% | The percentage of ad hoc payments, overseas treatment costs and rehabilitation reimbursements that will be made within 21 working days of receipt will be no less than: | 97% | 97% |
| 93.2% | Response to incoming calls - the percentage of all calls answered within 20 seconds will be no less than: | 90% | 90% |
| New measure in 2004/05 | The percentage of new Veteran's Pension applications that are administered and processed by the Ministry will be completed within 14 days: | 85% | 90% |
| Revised measure in 2005/06 | Veterans' satisfaction The results of the veterans' satisfaction survey will be reported biennially to the Minister, where veterans' satisfaction will be not less than:2 |
Revised measure in 2005/06 | 85% |
Total Output Expense Cost
| FINANCIAL PERFORMANCE (Figures are GST exclusive) | 2004/2005 | 2005/2006 | |
|---|---|---|---|
| Estimated | |||
| Budgeted $000 | Actual $000 | Budgeted $000 |
|
| Revenue | |||
| Crown | 4,133 | 4,133 | 4,132 |
| Department | 12 | 12 | 23 |
| Other | - | - | - |
| Total Revenue | 4,145 | 4,145 | 4,155 |
| Total Expense | 4,145 | 4,145 | 4,155 |
| Net Surplus/(Deficit) | - | - | - |
1 This performance measure relates to the processing of the application to the stage of referral to the War Pensions Claims Panel and then the processing of the panel’s decision. It does not include the time taken for medical assessment and decision making by the panel.
2 In 2005/06, the Ministry changed the frequency of this survey from an annual to a biennial basis. This change will enable a more comprehensive survey to be undertaken. The first biennial survey will be undertaken in 2005/06.
